This is a remote position
We are recruiting a Technical Support Analyst (TSA) to manage our technical support queue. The TSA will be responsible for reviewing, sorting and responding to technical support tickets in the context of user support and quality assurance of our product (the Couchers.org platform).
The TSA will possess the skills to be able to identify the cause(s) of reported issues–whether poor design, potential bug, or simply user error–and the appropriate solution. In addition to recording, analyzing, and relaying data on reported issues, the TSA will be responsible for identifying ways to reduce the number of user errors and improve the efficiency and effectiveness of responses to tickets. The TSA reports to the Community & Support Team Leader.
An ideal candidate would have the following skills:
Fill out this form. Under "Position Applying For", put "Technical Support Analyst".
We'll review and get back to you as soon as possible — setting up a Zoom call so we can get to know you and you can meet the team.
After accepting the position, we'll send you some volunteer agreements and then get you onboarded with the people you're going to directly work with.